Frequently Asked Questions

For details about orders, shipping, or returns, we recommend reviewing the FAQ section. If you still need help, our support team is available and can be contacted for additional assistance.

How can I check my order’s progress?

You can use the tracking information to monitor the progress of your shipment.

How long until my refund is processed?

Once approved, refunds are issued to the original payment method within 7 days of approval. Processing times may vary depending on the payment provider.

Am I able to cancel my order after placing it?

Cancellation requests must be submitted before processing begins by contacting info@emily-clarke.com. Orders already in processing cannot be cancelled and must follow the return process.

What steps should I take if I receive an incorrect or damaged item?

If an item is received incorrectly or damaged, contact info@emily-clarke.com and include:

  • Order reference number
  • Description of the issue
  • Images showing the received item and its condition

Verified cases will be resolved through a replacement or a refund.

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